It’s important to us that we understand your requirements and wishes.
Once you’ve made contact with us, we’ll set up a mutually convenient time for us to come and visit you at your house to both sit down with you to discuss what you would like, whether it be to renovate or start afresh, as well as undertaking a quick measure.
Before your visit, it would be helpful for you to consider some or all of the following questions:
We'll contact you within 7-10 days to set up a time for us to meet with you again in person. At this meeting, we’ll present you with our quote, along with 3D drawings (for kitchens & laundries only). We will take the time to explain each aspect of our design & quote and give you the opportunity ask us any questions you might have, as well as refining the design if necessary. We requirement payment of the design fee ($850 +GST for a new kitchen design) at this stage of the process, before releasing any drawings.
You will be required to either sign your acceptance of our quote or email your acceptance to us before we book your job into our schedule. We will also send you a 5% non refundable deposit invoice upon confirmation.
We will be in contact with you a few weeks before your job is installed to arrange a day/time to meet with you to do a more accurate measure and provide you with relevant samples. We will then issue you an invoice for 45% of the total cost, with the remaining balance due within 7 days of the job completion. A date for your work will then be pencilled in, including any removal work.
If you haven’t previously asked us to do so, this is also the time we will advise you as to when you need to arrange other trades, eg plumbers, electricians.
Most kitchens usually take 1-2 days to install, unless you choose a stone, granite, stainless steel or concrete bench top or a glass splashback (these need to be templated once the kitchen cabinetry has been installed and will be installed usually within 2 weeks). You will need to ensure all necessary plumbing and electrical work is prepared before the installation, otherwise unnecessary delays may result and we reserve the right to charge a fee for any delays that are not of our making. Plumbing and electrical work can then be completed following the installation.
Depending on size and whether or not you choose a glass option, your balustrade/fence/gate will usually take 1 day to install.
We will contact you few weeks after completion of you job to check that everything is to your satisfaction and may also ask you to complete a short client feedback survey to assist us continually improve your customer experience.