It’s important to us that we understand your requirements and wishes.
Once you’ve made contact with us, we’ll set up a mutually convenient time for us to come and visit you at your house to both sit down with you to discuss what you would like, whether it be to renovate or start afresh, as well as undertaking a quick measure.
Before your visit, it would be helpful for you to consider some or all of the following questions:
We'll contact you within 7-10 days to set up a time for us to meet with you again in person. At this meeting, we’ll present you with our quote, along with 3D drawings (for kitchens/bathrooms/laundries only). We will take the time to explain each aspect of our design & quote and give you the opportunity ask us any questions you might have, as well as refining the design if necessary.
You will be required to sign your acceptance of our quote and we will meet with you to do a more accurate measure and provide you with relevant samples. We will then issue you an invoice for 50% of the total cost, with the remaining balance due within 7 days of the job completion. A date for your work will then be pencilled in, including any removal work. You should allow at least 6 weeks for your job to be completed once you have accepted our quote.
If you haven’t previously asked us to do so, this is also the time we will advise you as to when you need to arrange other trades, eg plumbers, electricians.
Most kitchens take 1-2 days to install, unless you choose a stone, granite or concrete benchtop (these need to be templated once the kitchen cabinetry has been installed and will be installed usually within 2 weeks). You will need to ensure all necessary plumbing and electrical work is prepared before the installation, otherwise unnecessary delays may result. Plumbing and electrican can then be completed following the installation.
Depending on size and whether or not you choose a glass option,, your balustrade/fence/gate will usually take 1 day to install.
We will contact you few weeks after completion of you job to check that everything is to your satisfaction and also ask you to complete a short client feedback survey to assist us continually improve your customer experience.